Muoteaw

Terms & Conditions

Effective Date: August 2026

1. Agreement to Terms

Welcome to Muoteaw.

These Terms & Conditions ("Terms") govern your access to and use of the Muoteaw website, including the purchase of our scented candles and related products.

By accessing, browsing, or using our website, you acknowledge that you have read and understood these Terms and agree to comply with them.

If you do not agree with these Terms, please discontinue use of our website.

These Terms apply to visitors, customers, and other users of our website.

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded, restricted, or modified under applicable Australian law, including the Australian Consumer Law.

2. About Muoteaw

Muoteaw is an independent Australian e-commerce business offering scented candles and related home fragrance products to customers across Australia.

Business Information:

Muoteaw

5 Begonia Place
Orange, New South Wales 2800
Australia

Email: [email protected]

Phone: +61 409 092 943

3. Eligibility to Use the Website

By using our website, you represent that:

You have the legal capacity to enter into agreements under applicable law.
Any information you provide is accurate and complete.
Your use of the website complies with applicable laws and regulations.
You will use the website only for lawful purposes.

Where a customer is under the age of legal capacity in their jurisdiction, they should use the website only with appropriate involvement or permission from a parent or legal guardian where required by law.

4. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, fragrance information, specifications, availability, and other product details displayed on our website are accurate and up to date.

However, certain factors may result in minor differences between the website and the actual product, including:

Screen and device settings
Lighting conditions when product photographs are taken
Manufacturing or packaging variations
Natural variations in materials or fragrance characteristics

We do not guarantee that every product image or colour displayed on a particular device will exactly represent the physical product.

We may, where reasonably necessary:

Update product information
Modify product offerings
Discontinue products
Limit quantities available for purchase
Correct typographical, descriptive, availability, or pricing errors

Nothing in this section limits any consumer guarantee or other right available under the Australian Consumer Law.

5. Pricing

Unless otherwise stated, prices displayed on our website are in Australian Dollars (AUD).

Applicable product prices and shipping charges will be displayed during the purchasing process before the order is submitted.

Prices may change from time to time. Any change in price will not affect an order that has already been accepted, except where an order is affected by an obvious pricing or listing error.

If an obvious pricing error occurs, we may contact you to confirm whether you wish to proceed at the correct price. Where appropriate, an affected order may be canceled and any payment received may be refunded.

6. Orders and Order Acceptance

When you submit an order through our website, you are making an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily mean that the order has been finally accepted. We may need to verify order and payment information before accepting an order.

We may decline or cancel an order for legitimate reasons, including:

Product availability issues
Payment authorization or verification problems
Suspected fraudulent or unauthorized activity
Obvious pricing or listing errors
Incomplete or inaccurate customer information
Delivery restrictions
Requirements under applicable law

If we cancel an order after payment has been received, we will notify you and arrange an appropriate refund to the original payment method, subject to applicable law.

7. Payment

Payment options available at checkout will be displayed on our website.

Payments may be processed through secure third-party payment providers.

By submitting payment information, you represent that:

You are authorized to use the selected payment method.
The payment information provided is accurate and complete.
The transaction is authorized and lawful.

Additional information regarding payment processing may be provided in our Payment Policy.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Muoteaw currently provides domestic shipping to customers across Australia.

Customers are responsible for providing complete and accurate delivery information when placing an order.

Estimated delivery times are provided as general guidance and are not guaranteed delivery dates. Delays may occur due to carrier conditions, public holidays, weather, remote delivery locations, transportation disruptions, or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for information regarding processing times, delivery estimates, and shipping fees.

9. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Nothing in our Return & Refund Policy or these Terms limits any consumer guarantees, rights, or remedies available under the Australian Consumer Law.

Where a product does not meet an applicable consumer guarantee, Muoteaw will provide an appropriate remedy as required by applicable law.

10. Customer Accounts

If account functionality is available on our website, customers are responsible for maintaining the confidentiality of their login information and taking reasonable steps to prevent unauthorized access.

Customers should notify us promptly if they become aware of suspected unauthorized use of their account.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance, or other legitimate business purposes.

11. Acceptable Use

You agree to use our website only for lawful purposes.

You must not:

Violate any applicable law or regulation
Use the website for fraudulent or unauthorized purposes
Interfere with website functionality or security
Attempt to gain unauthorized access to systems or data
Upload malicious software, harmful code, or other harmful material
Misrepresent your identity or affiliation
Use automated systems to collect or scrape website content without permission
Attempt to disrupt the operation of the website
Use the website in a manner that may harm Muoteaw, other customers, or third parties

We may restrict or suspend access to the website where reasonably necessary to address security concerns, unlawful activity, or serious violations of these Terms.

12. Intellectual Property

Unless otherwise stated, content available on the Muoteaw website, including:

Brand names and logos
Trademarks
Product photographs
Product descriptions
Website design
Graphics
Written content
Website software and functionality

is owned by Muoteaw or used under appropriate authorization or license.

You must not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission, except where permitted by law.

13. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, or other external services.

These third-party services are operated independently and may have their own terms, conditions, and privacy policies.

Muoteaw is not responsible for the content, availability, security, privacy practices, or policies of third-party websites that we do not control.

You should review the relevant third party's terms and privacy policy before using its services.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will:

Always be available
Operate without interruption
Be completely error-free
Always be free from technical issues
Be available on every device or browser

We may temporarily suspend or restrict website access for maintenance, security, technical updates, or other operational reasons.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable Australian law.

15. Product Use and Candle Safety

Customers should read and follow all product instructions, warnings, and safety information provided with scented candles.

Candles should be used responsibly and in accordance with the manufacturer's instructions.

Muoteaw is not responsible for damage or loss resulting from misuse, failure to follow safety instructions, improper handling, or use contrary to the product's intended purpose, except to the extent liability cannot lawfully be excluded under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Muoteaw will not be responsible for indirect or consequential losses arising from circumstances such as:

Temporary website interruptions
Delays caused by third-party service providers
Events beyond our reasonable control
Unauthorized use of an account resulting from the customer's failure to protect account credentials

Nothing in these Terms excludes, restricts, or modifies any liability, consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified under Australian law.

Where liability can lawfully be limited, it will be limited to the extent permitted by applicable law.

17. Indemnification

To the extent permitted by law, you agree to be responsible for losses or reasonable costs directly arising from your unlawful use of the website, intentional misuse of our services, or serious violation of these Terms.

This provision does not apply to the extent that the relevant loss or liability was caused by Muoteaw or cannot legally be passed on to you.

18. Force Majeure

Muoteaw will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
Government actions
Public emergencies
Labor disputes
Transportation disruptions
Carrier interruptions
Internet or telecommunications failures
Power outages
Other events beyond our reasonable control

Where such circumstances occur, we will make reasonable efforts to minimize disruption and resume affected services as soon as reasonably practicable.

19. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our website, products, services, business practices, or applicable laws.

Updated Terms will be published on this page with a revised effective date.

Changes will apply from the date they are published unless otherwise required by law.

Your continued use of the website after updated Terms have been published indicates that you acknowledge the updated Terms, subject to any rights you may have under applicable law.

20. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia, together with applicable Commonwealth laws of Australia.

Nothing in these Terms limits any rights or remedies available to consumers under the Australian Consumer Law or other mandatory consumer protection legislation.

Any dispute relating to these Terms or your use of the website will be handled in accordance with applicable Australian laws and legal processes.

21. Contact Information

If you have questions regarding these Terms & Conditions, our products, orders, or website services, please contact us: